We want you to receive your xBloom products quickly and reliably. This Shipping Policy applies to orders shipped to Switzerland (CH), Liechtenstein, Norway (NO), Iceland, and non-EU European territories from TBDx Europe GmbH.
Company Information: TBDx Europe GmbH c/o WeWork, Taunusanlage 8, 60329 Frankfurt am Main, Germany
*Cross-Border Export Notice: Orders to Switzerland and non-EU countries are dispatched from our central European distribution hubs in Germany and the Netherlands. Shipments crossing international borders are subject to local customs clearance, import tariffs, and national VAT laws.
1. Processing & Dispatch Time
All cross-border orders are prepared, customs-manifested, and dispatched from our German or Netherlands warehouses within 1–3 business days (Monday to Friday).
- · You will receive an automated dispatch notification email containing full customs tracking details once handed over to international couriers.
2. Customs Duties, Import VAT & Clearance Fees
Because Switzerland and non-EU countries lie outside the European Union Single Customs Territory, international shipping regulations apply:
Import Customs Information (Switzerland & Non-EU):
- · Import VAT & Duties: Orders shipped outside the EU are delivered DAP (Delivered at Place). Local import VAT (e.g. Swiss MWST), customs duties, or postal clearance administrative fees levied by national customs authorities (e.g. Swiss Post / DHL Express) are the responsibility of the recipient.
- · Customs Delays: Customs processing times are governed by destination government customs controls and are outside the direct control of xBloom or international carriers.
3. Shipping Rates & Estimated Timelines
Shipping options and fees are presented at checkout based on delivery country.
*Estimated transit time excludes 1–3 business days warehouse processing and local customs clearance duration.
· Switzerland & Non-EU Europe (EUR € / CHF)
| Shipping Service | Fulfillment Origin | Estimated Transit | Shipping Cost |
|---|---|---|---|
| Standard Cross-Border Express | Germany / Netherlands Hubs | 3–7 business days | Calculated at Checkout |
4. International Tracking
Your shipment confirmation email contains a direct tracking link displaying end-to-end status, including dispatch from Germany/Netherlands, cross-border customs scan, and final delivery by Swiss Post or local courier.
Need Help ?
If you have any questions about cross-border shipping, customs clearance, or order tracking, please contact our support team.
We’re here to help!