At xBloom, we aim to elevate your specialty coffee experience with our high-quality brewing machines, curated coffees, and accessories. This Refund & Return Policy applies to orders delivered to Switzerland (CH), Liechtenstein, Norway (NO), Iceland, and other non-EU European territories from TBDx Europe GmbH.
Company Information: TBDx Europe GmbH c/o WeWork, Taunusanlage 8, 60329 Frankfurt am Main, Germany
*xBloom Voluntary Satisfaction Guarantee: While Swiss law does not mandate a statutory cooling-off period for online purchases, xBloom voluntarily offers a 14-day Money-Back Guarantee to ensure your complete satisfaction. Please note that cross-border shipments are subject to specific customs clearance requirements.
1. 14-Day Voluntary Return Guarantee
We offer a 14-day Money Back Guarantee on all eligible products delivered to Switzerland and non-EU European destinations.
- · You may initiate a return within 14 calendar days of receiving your items by contacting our support team.
- · Once authorized, items must be shipped back to our European fulfillment center within 14 calendar days.
- · Refunds are reimbursed in Euros (EUR €) or Swiss Francs (CHF) depending on your original purchase currency.
2. Cross-Border Customs, Duties & Taxes
For returns originating from Switzerland or non-EU countries back to our European warehouse in Germany, strict customs declarations apply:
Important Instructions for Customs Declaration (CN22 / CN23):
- · Mark as Returned Goods: You must clearly indicate on the courier customs declaration form (CN22/CN23) that the package contains "RETURNED GOODS - NO COMMERCIAL VALUE" (Rückware / Return of Goods).
- · Customs Duties Surcharges: If a package incurs unpaid import tariffs, handling fees, or VAT due to improper customs declaration, xBloom reserves the right to deduct these costs from your refund.
- · Swiss VAT Reclaims: Local Swiss import VAT or handling charges paid to Swiss Post/DHL at the time of delivery are collected by local customs authorities and are non-refundable by xBloom.
3. Product Condition & Depreciation
To qualify for a full refund under our 14-day guarantee:
- · Goods must be returned in complete original packaging with all accessories, cables, adapters, and manuals.
- · Items showing signs of heavy use, coffee residue, or physical damage beyond basic inspection will be subject to a depreciation deduction (typically 10% to 20%).
4. Non-Returnable Items
Due to hygiene, health, and perishable product standards, the following items cannot be returned once opened:
- · Perishables & Coffee: xPods, coffee beans, and ground coffee (only returnable if strictly unopened and sealed).
- · Consumables: Paper filters, descaling solutions, and water mineral packages once seals are broken.
5. 2-Year Limited Manufacturer Warranty
xBloom brewing machines delivered to Switzerland and non-EU countries are covered by a 2-Year Limited Manufacturer Warranty against functional manufacturing defects.
If your product experiences a functional defect within 2 years of delivery, xBloom will provide prepaid return authorization and repair, replace, or issue a refund at no cost to you.
6. Return Shipping Fee Summary
| Reason for Return | Return Shipping Cost | Outbound Shipping Refund |
|---|---|---|
| Change of Mind (within 14 days) | Customer's Responsibility | Standard Outbound Refunded |
| Defective / Damaged / Error | Covered by xBloom (Free) | Full Refund |
Need Help ?
If you have any questions regarding cross-border returns from Switzerland or non-EU countries, contact our support team.
We’re here to help!