At xBloom, we aim to elevate your specialty coffee experience with our high-quality brewing machines, curated coffees, and accessories. This Refund & Return Policy applies to orders placed for delivery in the United Kingdom from TBDx Europe GmbH.
Company Information: TBDx Europe GmbH c/o WeWork, Taunusanlage 8, 60329 Frankfurt am Main, Germany
*Under the UK Consumer Contracts Regulations 2013, you have a 14-day statutory right of cancellation (cooling-off period) starting from the date your order is delivered. If you are not fully satisfied with your purchase, we are here to assist you.
1. 14-Day Right of Return
We offer a 14-day Money Back Guarantee on all eligible products delivered within the United Kingdom.
- · You have the right to cancel your order and initiate a return within 14 calendar days of receiving your goods without stating any reason.
- · Once you notify us of your return request, you must dispatch the items back to our designated facility within 14 calendar days.
- · All refunds are issued in British Pounds (GBP £) to your original payment method.
2. Return Conditions & Product State
To qualify for a full refund, products must be returned intact and complete:
- · Completeness: Items must be returned in their original packaging, including all accessories, components, cables, power adapters, manuals, and protective packaging.
- · Safe Packaging: Returned items must be packaged securely in a protective outer box. We cannot issue full refunds for items damaged in transit due to insufficient packaging.
Diminished Value / Depreciation Assessment:
You are entitled to handle and inspect the product only to the extent necessary to establish its nature, characteristics, and functioning (in the same manner as you would in a retail shop).
If the product shows signs of use beyond reasonable inspection (e.g. wet, dirty, scratched, missing parts, or damaged original retail box), a depreciation fee (typically 10% to 20% of the purchase price) will be deducted from your final refund.
3. Non-Returnable Items
In accordance with UK health, hygiene, and consumer protection laws, the following items are final sale and cannot be returned once opened or unsealed:
- · Coffee & Perishable Products: xPods, whole bean coffee, and ground coffee packs (can only be returned if strictly unopened, unsealed, and in original packaging).
- · Consumables: Paper filters, descaling solutions, and water mineral packages once outer packaging or seals are broken.
- · Machine Spare Parts: Individual replacement parts, burrs, or disassembled components.
- · Custom & Clearance Items: Personalized goods, refurbished units, and products clearly marked as clearance / final sale.
4. Faulty, Damaged, or Incorrect Items
Your statutory rights under the UK Consumer Rights Act 2015 are fully respected. If you receive a product that is damaged in transit, defective, or not as described:
Transit Damage
- · Please inspect your parcel upon delivery. If your order arrives damaged, retain all packaging materials and contact us immediately at support@xbloom.com with clear photos of the damaged item and packaging.
Defective or Non-Functioning Products
- · If a functional defect is verified, xBloom will cover 100% of return shipping costs. We will arrange a prepaid return label or collection, and provide a replacement, repair, or full refund.
- · Note on Cosmetic Imperfections: Minor superficial cosmetic variations that do not affect functionality do not qualify as product defects.
5. Return Shipping & Fees
| Return Reason | Return Shipping Cost | Original Shipping Refund |
|---|---|---|
| Change of Mind (within 14 days) | Customer's Responsibility | Standard Shipping Refunded* |
| Faulty / Damaged / Error | Covered by xBloom (Free) | Full Refund |
*Under UK regulations, when an entire order is returned within 14 days, standard outbound delivery charges are refunded. Any optional express/expedited delivery surcharge is non-refundable.
6. How to Initiate a Return
- 1. Submit Request: Contact our support team at support@xbloom.com with your order number, reason for return, and clear photos of the product and all accessories.
- 2. Receive Instructions: Once approved, we will provide you with return authorization details and designated return shipping instructions.
- 3. Securely Pack & Ship: Pack items safely in their original box plus an outer protective carton. We strongly advise using a trackable shipping method.
- 4. Inspection & Refund: Upon receiving and inspecting the package at our facility, your refund will be processed within 14 business days.
7. Cancellations & Modifications
You can modify or cancel an order free of charge before it is dispatched from our European warehouse. If you need to change your delivery address or cancel, please contact us within 1 hour of placing the order.
Once an order has been shipped, it cannot be canceled in transit. You may return the item following our standard 14-day return process upon delivery. Packages marked as "Refused" or "Returned to Sender" will have return transit costs deducted from the refund.
Need Help ?
If you have any questions regarding returns, refunds, or product warranty, our customer support team is here to help.
We’re here to help!