We want you to receive your xBloom products quickly and reliably. This Shipping Policy applies to orders shipped to the United Kingdom from TBDx Europe GmbH.
Company Information: TBDx Europe GmbH c/o WeWork, Taunusanlage 8, 60329 Frankfurt am Main, Germany
*Please allow 1 to 3 business days for us to dispatch your order (note: shipping times may vary due to uncontrollable factors such as political events, weather conditions, and high-demand periods). We do not process orders or ship on weekends or public holidays.
1. Processing Time
All orders are processed and prepared for shipment within 1–3 business days (Monday to Friday). This excludes weekends and public holidays.
- · If an order is placed on a weekend or public holiday, processing will begin on the next business day.
- · You will receive an order confirmation email once the order has been placed.
- · Unique coffee products with specific slots will ship on their own terms.
- · Please note that processing time is not included in the estimated delivery timeframe.
2. Shipping Destinations
We currently ship to addresses in the United Kingdom. Orders are fulfilled from our European warehouse. Shipping availability is confirmed at checkout based on the delivery address you provide.
3. Shipping Rates and Delivery Time
Shipping costs are calculated based on your delivery address at checkout. Delivery timelines vary by destination and carrier.
*Please note that processing time is not included in the estimated delivery timeframe.
· United Kingdom (GBP £)
| Shipping Service | Order Value | Estimated Delivery | Cost |
|---|---|---|---|
| Standard Shipping | £0–£74.99 | 3–7 business days | £10 |
| Standard Shipping | £75+ | 3–7 business days | Free |
Notes:
- · Delivery timelines are estimates and may vary depending on the carrier, location within the UK, and external factors (such as weather or high demand periods).
- · Remote locations may experience extended transit times.
- · Certain products may ship separately.
- · All prices are in British Pounds (GBP) and include VAT where applicable.
4. Order Tracking
Once your order has shipped, you will receive a separate shipment confirmation email containing your tracking number and a link to track your package.
To monitor the status of your delivery, please visit the tracking portal linked in your email.
5. Shipping Issues
Missing or Lost Packages
- · If tracking shows the package has been delivered, but you have not received it, please check with neighbors and all potential delivery locations first.
- · If the carrier confirms the package is lost, please contact us within 10 days of the marked or expected delivery date.
Damaged Items
- · If your order arrives damaged, please retain all packaging materials and damaged items. For more information, please check here.
- · Contact us immediately via support@xbloom.com with clear photos of the damage and packaging.
Address Changes
- · If you need to change your shipping address, please contact us within 1 hour of placing the order. We cannot guarantee changes after this window as the order may already be in the processing stage.
Need Help ?
If you have any questions about shipping, delivery timelines, or order tracking, please don’t hesitate to contact our customer support team.
We’re here to help!