EU Refund Policy

1. 14-Day Right of Withdrawal (Cooling-Off Period)

We respect your statutory right under EU law to cancel your purchase within 14 calendar days without giving any reason.

• · Withdrawal Period: The withdrawal period expires 14 calendar days from the day on which you (or a third party designated by you, other than the carrier) acquire physical possession of the goods.
• · Return Timeline: Once you notify us of your decision to withdraw, you must send back the items within 14 calendar days from the date of notification.
• · Currency of Refund: All refunds are processed in Euros (EUR €) to your original method of payment.

2. 2-Year Statutory Legal Guarantee

In accordance with EU Directive (EU) 2019/771 on the sale of goods, all xBloom products purchased in the EU come with a mandatory 2-year statutory legal guarantee against defects and non-conformity.

• · Rights under Legal Guarantee: If a product is defective or does not function as advertised within 2 years of delivery, you are entitled to a free repair, replacement, or a full refund if repair/replacement is unavailable.
• · Burden of Proof: Any defect that becomes apparent within 12 months of delivery is presumed to have existed at the time of delivery, unless proven otherwise by us.
• · Coverage: This legal guarantee operates independently of and in addition to any voluntary commercial warranties provided by xBloom.

3. Return Conditions & Depreciation Assessment

To qualify for a full refund under the 14-day right of withdrawal, products must be returned in complete and resalable condition:

• · Completeness: Goods must be returned with all original retail packaging, components, accessories, cables, power adapters, user manuals, and protective inserts.
• · Outer Protective Packaging: Items must be securely placed inside an outer shipping box to prevent transit damage.

4. Non-Returnable Items (Exclusions)

Under EU Article 16 of Directive 2011/83/EU regarding health, hygiene, and sealed goods, the following items are excluded from the right of withdrawal once unsealed or opened:

• · Coffee & Perishables: xPods, whole bean coffee, and ground coffee packs (can only be returned if strictly unopened, sealed, and in original packaging).
• · Consumable Hygiene Items: Paper filters, descaling solutions, and water mineral pouches once protective seals are broken.
• · Custom & Personalized Items: Products manufactured to individual customer specifications.

5. Return Shipping & Fees

*Under EU law, if you return an entire order within 14 days, the standard outbound delivery cost is refunded. Any supplementary express shipping surcharges are non-refundable.

6. How to Initiate a Return & Refund Processing

• 1. Submit Withdrawal Request: Email our European support team at support@xbloom.com with your order number, decision to withdraw, and product details.
• 2. Return Authorization: We will issue return confirmation details and designated European warehouse shipping instructions.
• 3. Dispatch & Proof: Pack items securely and ship to our facility. Retain your shipping tracking receipt.
• 4. 14-Day Refund Processing: Refunds will be reimbursed within 14 calendar days from the date we receive the returned goods or receive proof of return dispatch.

7. Cancellations & Order Modifications

You may cancel or modify an order free of charge prior to dispatch from our European distribution center by contacting support within 1 hour of placing the order.

Orders already handed over to logistics partners cannot be intercepted in transit. Upon delivery, you may exercise your 14-day statutory right of withdrawal.