We want you to receive your xBloom products quickly and reliably. This Shipping Policy applies to orders shipped to European Union member states from TBDx Europe GmbH.
Company Information: TBDx Europe GmbH c/o WeWork, Taunusanlage 8, 60329 Frankfurt am Main, Germany
*Orders delivered within the EU are fulfilled directly from our central European distribution hubs in Germany and the Netherlands. All EU deliveries are free from internal customs tariffs or border import duties.
1. Order Processing Time
All orders are processed and prepared for shipment from our German or Netherlands warehouses within 1–3 business days (Monday to Friday).
- · Orders placed on weekends or public holidays will be processed on the next business day.
- · You will receive an automated order confirmation email immediately after purchase, followed by a dispatch confirmation with tracking details once picked up by our carrier.
- · Please note that warehouse processing time is not included in estimated transit times.
2. Fulfillment & Destinations
We ship to all European Union member states (including France, Netherlands, Spain, Italy, Austria, Belgium, Poland, Denmark, Sweden, etc.). Orders are fulfilled directly from our Germany and Netherlands fulfillment hubs.
Because shipments remain within the EU Single Market, no extra customs duties, VAT surcharges, or import clearance fees will be charged upon delivery.
3. Shipping Rates & Delivery Timelines
Shipping costs are calculated automatically at checkout based on your delivery destination.
*Estimated transit time excludes 1–3 business days warehouse processing.
· European Union (EUR €)
| Shipping Service | Order Value | Estimated Delivery | Shipping Fee |
|---|---|---|---|
| Standard EU Shipping | €0 – €84.99 | 2–5 business days | €9.90 |
| Standard EU Shipping | €85.00+ | 2–5 business days | Free |
Delivery Notes:
- · Deliveries are handled by major European postal and courier services (DHL Parcel Europe, DPD, UPS).
- · Island regions or remote EU territories may experience extended transit times.
- · All displayed prices include statutory VAT where applicable.
4. Order Tracking
Once your order has been dispatched from our German or Netherlands warehouse, you will receive a email containing your tracking number and carrier tracking portal link.
5. Shipping Issues
Missing or Lost Packages
- · If tracking indicates your parcel is delivered but you have not received it, please check with household members, neighbors, or building management.
- · Contact support at support@xbloom.com within 10 calendar days if a parcel is officially confirmed lost by the carrier.
Transit Damage
- · Inspect your parcel upon arrival. If damaged in transit, please retain all outer packaging and contact us immediately with clear photos of the damaged box and product.
Need Help ?
If you have any questions about EU shipping, delivery timelines, or order tracking, please don’t hesitate to contact our customer support team.
We’re here to help!