We do not accept returns or issue refunds after shipping, unless there are quality issues.

Yes! Both whole bag beans and xPods include recipe cards to help you start brewing right away. (For the EU market, whole bag beans currently have digital recipe cards.)

Please take some photos of the damaged item, its packaging, or what you received, and then contact our customer service team at support@xbloom.com. We’ll be happy to assist you promptly.

You can log into your account and go to the “Orders” page to see the status of your orders. The status will be updated as your order moves through processing and shipping.

Yes! You can adjust, pause, or cancel your subscription at any time under the “My Subscriptions” section in the “Orders” page of your account. Changes will take effect with your next scheduled delivery.